Payment and Refund Policy

These are our payment and refund policies.

Payment Policy

The important thing for us at DWG Jewelry is that the customers have a safe way of payment. Good payments are essential for creating a positive business atmosphere, especially with regard to personalized jewelry production, export orders, and business contracts. Therefore, we ensure our customers are aware of our payment principles and practices.

We accept money payments using the bank or other reliable payments systems so that our clients can choose their most convenient way of payment. Depending on the kind of order, place of delivery, and agreement between the parties, the payment can come into account via online credit card payments, PayPal, bank transfers and wire transfers. In case of reseller and corporate orders (wholesale), we also agree to reception of payment through telegraphic transfer or another method which is acceptable for both sides.

The objective of our work is to make payment process as simple and comfortable as possible in every particular case. We take good care of the transaction and observe security measures to protect the customers' data.

Secure Online Payments

As for the online payments, we use safe payment systems to ensure the confidentiality of your payment information. When using our payment gateway, you can rest assured that your information is safe from intruders.

By using your credit card or debit card, your payment is completed through a recognized reliable payment portal. We are equipped to accept widely known credit cards like Visa, MasterCard, American Express, and JCB depending on the payment provider we use.

After successful completion of the payment, your order will enter the processing phase after confirmation according to the production schedule we agreed upon. 

PayPal Payment System

We accept only some types of orders when it comes to payment with PayPal. This payment option represents a reliable and popular way of making payment that enables the use of either money from your PayPal account or your bank account or credit card.

To make your payment through PayPal, click on checkout and follow the instructions you are provided with until you are redirected to their platform where you can see the specifics of your order.

Pay attention that adding extra items to the checkout is usually impossible after going through with it. Should you need to change your order, please get in touch with us before making the final payment.

Bank Transfer

When making orders for business requirements or exports, it is possible to pay through the bank transfer system. This payment method is the most appropriate one for bulk orders and international payments.

If you want to make the payment through the bank transfer, please contact us via email in order to receive the banking details needed for the payment. We encourage you to double-check the payment details with our staff in order not to experience any problems.

When making the bank transfer, please be careful to provide us with the accurate information such as invoice number and order reference. Payments will occur as per mutually accepted terms. Such arrangements are common in the trade with regular trading partners or customers availing of DWG Jewellery’s goods.

Should you wish to make payment in T.T. and you are a reseller, get in touch with our team beforehand to verify what procedures apply in this regard.

Import and Customs Papers

If your country needs import permits and customs papers including the certificate of origin or any supporting documents, please inform us prior to completing transaction.

It is the buyer’s responsibility to inform us in advance about any import permits needed to process the goods. Though we will assist as much as possible, we do not have the means to obtain country-specific customs clearance specifics.

Product Accuracy and Representation

At DWG Jewellery, we strive hard to represent our products accurately. The detailed description of the product is prepared very thoroughly taking into account all parameters that include weight, characteristics of the stone, purity of the material, and design.

However, at the same time, it should be mentioned that the color and look of the product may vary due to different sorts of screen settings, brightness or illumination used for shooting the product and its resolution. The differences are immaterial, and they do not affect the quality and value of the purchased item. 

After receiving and verifying the payment, your order will be processed, that is either sent for manufacturing or dispatched according to the type of the product ordered. In the case of goods ready to be shipped, we will do our best to process and ship them without delay. In case it is custom-made jewelry or large orders, the time necessary for making it will also vary depending on the complexity of the order and quantity. The customer will be informed at various moments of the shipping process, including the confirmation of the payment, the manufacturing progress, and the shipping updates to the extent required by the case.

Terms and Conditions of Refunds

Since the DWG Jewellery company is a manufacturing and supplying company that deals specifically with customized specially manufactured and business-specific jewelry and accessories, the approach to the refunds is very careful and limited.

Generally speaking, there is no refund for any custom orders already produced, approved, or manufactured according to the request of the customer, since every piece of jewelry is produced according to the specifications provided by the buyer.

• An order is rescinded before the production stage with internal approval and acceptable deductions.
• A mutually agreed arrangement is a must in certain business situations.

The details of each situation will be evaluated separately, and refunds will be granted according to the order type, production phase, and stipulations arranged beforehand.

Situations Where Refunds Are Rejected

Generally, refunds are rejected under the following circumstances:

• Custom jewelry orders that are already in the production stage
• Orders made based on previously agreed designs, size, or type of metal and stone to be used in making.
• Delays may happen in connection with customs issues, shipping companies, or other unexpected problems in international logistics
• Minor deviations in color, finish, weight, or shape will be tolerated by the client.
• The buyer changing their mind after placing the order.
• Failure to provide necessary import papers or customs information on time.

Given that we make our products according to customers' special requests, we encourage our buyers to check their orders carefully before making payment.

Refund Procedure

If you think that your order qualifies for refund, please contact us immediately and provide your order information, invoice number, and clear explanation of the situation. Where needed, it is advisable to include photos, videos, or other pertinent papers for further investigation. If the refund gets approved, the amount could be sent back using the original payment option or by a method which is agreed upon by both parties depending on the type of transaction.

It should be noted that the time taken for processing could differ as per the mode of payment, banking practices, and verification processes involved.

Cancellation Policy

If you have to cancel the order, please reach out to us right away. Orders can be canceled only if production hasn’t started yet or if cancellation is authorized as per the conditions of the agreement.

If the materials have been acquired, the production process is started and/or the jewelry is being customized, then cancellation is impossible with the charge of the appropriate fee.

Shipping and Delivery

Once the payment is confirmed and production is done, the order will be delivered as per the agreement. In case the order has to be shipped internationally, delivery may suffer because of the shipping carrier, transit time, and customs clearance.

We strive to provide prompt shipping but delivery dates are approximate and may vary as per the destination, customs requirements, and the state of transportation. Tracking information will be provided once the shipment is dispatched.

Dispute Resolution

In case of questions regarding payment, refund, or product condition, please do not hesitate to reach out to us first and we will work to resolve the issue effectively and professionally.

We value long-term partnerships and do everything we can to solve issues in a transparent manner and effectively. We want to find solutions that ensure protection of both the buyers and our manufacturing standards.

Contact Us

For any questions regarding payments, refunds, cancellations or order processing, please contact us:

DWG Jewellery

EPIP Gems & Jewelry Zone, Sitapura

Jaipur, Rajasthan, India

Email: online@jewelsmanufacture.com

Phone: +91-9166828406

Thank you for placing your trust with DWG Jewellery.